Shipping Policy

Shipping

1. QR-code-scan installed eSIMs
   
   1. Your order will be delivered within 6 hours upon purchase. A comprehensive eSIM installation guide as well as the QR code will be sent to you via email.
   2. It’s recommended to order your eSIM about 15 days before your travel, then scan the QR code and install it before departure. The installation will be smoother when you have a good Wi-Fi connection at home than the airport or hotel at your destination. The QR code will expire in 30 days, please arrange a reasonable time range according to your travel plan.
2. No-QR-code-scan installed eSIMs (Notification installed)
   
   1. Activation will be by 10:00 AM New York Time (EST, UTC/GMT -5) on the Activation Date you selected from the calendar when placing your order.
   2. Activation typically takes at least 3 days. For rush orders, the activation process can be expedited to 2 days.
   3. Your device information must be sent to us at least 3 days before the Activation Date. The date you provide your device information plus 3 days will be the earliest possible activation date. For example, if your activation date is June 10th, the latest date to purchase your eSIM and send us your device information is June 7th. If we receive your device information on June 9th, the earliest activation date for rush orders is June 11th.

If you can’t receive any email, please contact us at support@eSIME.shop.