Shipping & Refund

Shipping

Your order will be delivered within 6 hours upon purchase. A comprehensive eSIM installation guide as well as the QR code will be sent to you via email. It’s recommended to order your eSIM about 15 days before your travel, then scan the QR code and install it before departure. The installation will be smoother when you have a good Wi-Fi connection at home than the airport or hotel at your destination. The QR code will expire in 30 days, please arrange a reasonable time range according to your travel plan.

If you can’t receive any email, please contact us at support@eSIME.shop

  

Refund policy 

eSIME.shop offers a 60-day refund guarantee. For any issues you are recommended to contact us via email, calls or WhatsApp, we will help you solve the problems professionally and timely.

 

To issue a refund you orders need to meet the conditions below: 

  1. Your eSIM must have been purchased from eSIME.shop.
  2. QR code not scanned, you are qualified for a full refund.
  3. QR code scanned and installed but not activated due to travel plan change. You are qualified for an exchange or a refund. For scanned QR code, a 2% fee will be deducted.

Note:

  1. Once QR code is issued, it will expire in 30 days, and refund is not qualified for expired eSIMs, you can request an exchange for expired eSIMs.
  2. Activated eSIMs are not qualified for refund. 

How to process a refund? 

Please contact us at email: support@eSIME.shop

If you met any problem during usage, contact us the moment the problem occurs. Our team will first ensure that your eSIM is correctly configured. If the problem still unsolved or reoccurs, our team will continue with the refund process. 

 

When & How will refund be done? 

Refund will be issued at once upon refund request approval.

The refund will be back to the account you used when making the purchase. Depending on different banks, money-back time is different. For example, if you paid with paypal, the refund will be back in your balance at once. If you paid with credit card, it will be back to your credit in 3-10 business days depending on different banks.